Return & Refund Policy

At BlearSun, customer satisfaction is important to us. Whether you’re shopping for yourself or purchasing in bulk for your business, we’re committed to providing a transparent and fair return experience.

Please note that retail orders and wholesale (B2B) orders are subject to different return and refund terms, as outlined below.

1. Retail Orders – 30-Day Return Policy

This policy applies to standard retail purchases placed directly through blearsun.com.

We accept eligible retail returns within 30 days of delivery.

To qualify for a return, items must:

Be unused and in their original condition.
Include all original accessories, components, and packaging.
Be accompanied by proof of purchase or a valid order number.

To request a return, please contact blearsunbusiness@gmail.com within 30 days of delivery.

Please do not return any items without contacting us first.

1.1 Change-of-Mind Returns

If you change your mind, order the wrong item, or decide a product isn’t right for you, you may request a return within 30 days of delivery.

For approved change-of-mind returns:

A 10% restocking fee will be deducted from the purchase price of the returned item.
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Returned items must meet the eligibility requirements above.

The restocking fee is calculated based on the item’s actual purchase price after applicable discounts, excluding shipping and taxes.

For example, if you return an eligible item purchased for $20.00, the restocking fee will be $2.00.

1.2 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photos if available.

For confirmed issues caused by product defects, shipping damage, or fulfillment errors:

No restocking fee will apply.
BlearSun will cover reasonable return shipping costs when a return is required.
We will offer an appropriate resolution, such as a replacement, reshipment, or refund.

In some cases, we may issue a refund or replacement without requiring the item to be returned.

Your rights under applicable consumer protection laws remain unaffected.

1.3 How to Return a Retail Order

Email blearsunbusiness@gmail.com with your order number and reason for return.
Our customer support team will review your request and provide return instructions.
If approved, securely package the item and ship it to the designated return address.
Keep your return tracking information until the return is completed.

Important: Do not send products directly to an Amazon fulfillment center or any other warehouse unless instructed by BlearSun.

1.4 Retail Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

For change-of-mind returns, applicable restocking fees and non-refundable original shipping charges will be deducted.

For confirmed damaged, defective, or incorrect items, no restocking fee will be charged.

We aim to process approved refunds within 5–10 business days after inspection, subject to applicable law. Additional processing time may be required by your bank or payment provider.

1.5 Retail Exchanges

Exchanges are subject to product availability.

For defective, damaged, or incorrect items, we will work with you to provide an appropriate replacement or other remedy.

For change-of-mind exchanges, applicable restocking fees and return shipping costs may apply. Any charges will be explained before the exchange is processed.

1.6 Items Not Eligible for Change-of-Mind Returns

The following items may not qualify for change-of-mind returns:

Items that have been used, altered, or intentionally damaged after delivery.
Items missing essential components or accessories.
Personalized or custom-made products where separate return conditions were disclosed before purchase.

These restrictions do not limit rights or remedies available under applicable law.

2. Wholesale & B2B Orders – Return & Refund Terms

Wholesale, bulk, custom, and business-to-business orders may involve different quantities, production arrangements, packaging requirements, and international shipping methods.

For this reason, wholesale and B2B orders are not automatically covered by the standard 30-day retail return policy.

2.1 Terms Based on Individual Orders

Return, refund, replacement, and cancellation terms for wholesale orders will be discussed and agreed upon according to the specific circumstances of each order.

Factors may include:

Order quantity and total value.
Product type and specifications.
Customization or private-label requirements.
Production status.
Shipping arrangements and destination.
The nature and cause of any reported issue.

Applicable conditions should be confirmed in writing before the wholesale order is finalized.

2.2 Damaged, Defective, or Incorrect Wholesale Orders

If a wholesale shipment arrives damaged, contains defective products, or does not match the agreed specifications, please contact BlearSun promptly.

Provide the order reference, a description of the issue, and supporting photographs or other relevant documentation.

We will review the circumstances and discuss an appropriate resolution, which may include:

Replacement of affected products.
Reshipment of missing or incorrect items.
Partial or full refunds where appropriate.
Other mutually agreed solutions.

Responsibility for return shipping and other related costs will be determined according to the agreed order terms, the circumstances of the issue, and applicable law.

2.3 Wholesale Cancellations and Change-of-Mind Requests

Wholesale order cancellations and change-of-mind returns are subject to prior agreement.

Orders involving customization, private labeling, or production specifically for the buyer may have additional restrictions once production begins.

Please contact us as early as possible if you need to change or cancel an order.

2.4 Contact Us for Wholesale Assistance

For wholesale returns, refunds, replacements, or order-specific policies, please contact us directly.

Email: blearsunbusiness@gmail.com

Our team will review your inquiry and discuss available options based on your order.

3. Lost or Missing Packages

If an order has not arrived as expected, or tracking shows delivery but you cannot locate the package, please contact us.

For retail orders, we will investigate the shipment and work toward an appropriate resolution.

For wholesale orders, shipment issues will be reviewed according to the agreed shipping terms and applicable law.

4. Important Return Instructions

All returns must be coordinated with BlearSun before shipment.

Please do not send any items directly to Amazon fulfillment centers, manufacturing facilities, or other warehouses without receiving an authorized return address.

Shipping an item to an unauthorized location may result in delays or difficulty processing the return.

5. Contact Information

If you have any questions regarding a retail return or a wholesale order, we’re here to help.

BlearSun Customer Support

Email: blearsunbusiness@gmail.com

Website: https://blearsun.com

Thank you for choosing BlearSun. We appreciate your trust and look forward to providing you with a great shopping experience.